If you Cut the Cord to Cable, Be Careful Before You Swing to @Sling....

Today I had a on-line chat with Sling TV and I thought it all went well.

My original question was How much was the bill today because I had made some changes to my service.

Before I got my answer, the agent said they noticed that I had doubled paid for service and I was due a refund, AWESOME!

So again I asked how much was I being charged today. because it was due today. they answered it would be 3 to 5 days before I got my refund.

OK, so how about the bill that is now due.

The reply was today's bill was cancelled, so that means nothing will be paid today.

Now maybe I was wrong for being so trusting, but with that news I went and filled my gas tank and a hour later they took the money.

I called this time.and he said he would be pissed too, but here was nothing he could do, I asked to speak to a supervisor.

He said that because that my bill was due they took the money. OK I understand that but why did they say that today's payment was canceled, he said there was nothing that could be done.

again my original question was about today's bill. Why could they just not answer the original question about today's bill?

After experiencing today's goose chase, I was wondering is anyone else had problems with Sling customer service. As of right now I have not canceled, because the service it provides is awesome, but customer service sucks.

I have never had any problems from Netflix or HULU, and there web page is very easy to use unlike Sling which is a nightmare. and both make it very clear how much your bill is. I have never needed to call customer service from ether of them.

I found a gold mine of complaints

according to pissedconsumer.com

Sling Tv - Sling charged my card after I cancelled.

Sling charged my card after I cancelled.I called them and they said someone somewhere logged on with an X-box.
I told them I don't have an X-box and they said that there is nothing they can do and to call my bank and tell them there was a fraudulent charge on your card and they will send you a new one. I told them the only fraud here was Sling charged my card after I cancelled. They said sorry and they would remove my card from the account and that I can enjoy their service for another month.
I told them I don't want there service.Stay away from Sling.

Technical prerequisite for using sling tv is only made clear after you have paid

I signed up to get IPL (Indian Premier League).To do that you have sign up and pay and then download.
When I tried to get it on Apple TV I was told (through a chat with SlingTV) that I needed fourth generation apple tv which I did not have. This was discovered within hours of signing up and I complained to Sling TV support which promptly cancelled my subscription within 24 hours of signing up. I now discover they charged my credit card and refuse to refund saying their terms include a prepaid subscription. I have disputed the charge with my card.
I think sling tv is running a fraudulent scam.They are currently offering a 7 day free trial period which means they should be able to refund anyone who cancels in less than 7 days.

Cnet.com also had many consumer complaints, and Sling TV seems clueless how to fix them or just don't care.

As one headline read, Great concept, poor execution 

Cable TV is Killing TV

I don't care what cable service you have, in some shape or form it is a rip off, there is no other choice for the consumer except to act in a slow motion boycott and I am happy to know that is exactly what is going on. The reason for this blog post is to communicate to the TV watching community that it is up to us to say no to the cable companies and that includes Dish TV and Direct TV, they are just as guilty.

Now do to the fact I don't have a study job, I guess I should not apply at the companies I mention in this post. I am sure this will somehow show up in a background search. But sometimes you must speak up.

Before I go on my attack on my cable company, lets look at a article I found about the death of TV, I am not sure if I fully agree with the end result they have concluded with but it uses my Cable company as a prime example.

Cord Cutters are the death of TV

I was at the Time Warner office yesterday dropping off my cable boxes and I want to share the complaints I over heard from other customers.

I don't want the phone service I don't need it.

Can I just get the channels I want.

Can I get just the local stations and prime time networks?

Well if I can't get what I will cancel internet also

You know what the response from Time Warner was?

You can't do that because it is breaking up the bundle

That means it is not the customers choice, it is the cable companies choice. it is never our choice. We just foot the bill. Think about this. For this bundle that Time Warner thought was such a deal, it cost 180 bucks a month for a phone service I don't use, DVR, internet and a bunch of extra channels I don't use.

The cable companies are committing suicide and don't know it or refuse to acknowledge it

180 bucks a month to sit a few hours a day and watch a box, If you read my blog you will know I love my TV, but at what cost? Do you know what you can do with 180 bucks a month? Pay the power bill, help with the rent or car payment, buy food? Pay the cell bill which is another over priced luxury that I may talk about in another post, But not on this blog

After spending a hour on the phone, I still ended up paying 70 bucks a month for internet and a few channels, I still have that stupid phone line I don't need and have never used once. I am looking at what I can do next to cut that price down.

And for you other cable companies that may be reading this and don't think your guilty, all of you over charge for something, even the dish networks, and internet charges are climbing so that is next thing to target for a cheaper price. People are learning to say no, so you may want to get in that think tank board room and think about your product and what your selling.